Refund Policy

This Refund Policy applies to paid UnifyPort Services supplied by SAASBASE PTE. LTD. (“SAASBASE,” “UnifyPort,” “we,” “us,” or “our”). It forms part of the Terms of Service. It does not create payment or refund rights for checkout pages marked as demonstrations or previews, because those pages do not create orders or charges.

1. First-payment refund

Customer may request a refund of its first payment within seven calendar days after that payment only if no paid messaging account has been activated for Customer under that purchase.

The seven-day period begins when the first payment is successfully completed. Activating any paid messaging account makes the first payment ineligible for this discretionary refund, even if the account is later disconnected, unused or cancelled.

2. Non-refundable amounts

Except where required by law or expressly approved by us, the following are non-refundable:

• renewal payments;
• payments after the seven-day first-payment period;
• payments associated with any activated paid messaging account;
• partially used subscription periods, unused time, downgrades or cancellation during a current period;
• third-party charges, blockchain network fees, gas fees, exchange fees, taxes and currency-conversion costs; and
• loss caused by an incorrect wallet address, unsupported token, wrong blockchain network or Customer-controlled transaction error.

We will review credible claims of duplicate charges, a verified billing-system error or another refund required by applicable law.

3. Cancellation

For automatically renewing card subscriptions, cancellation before the next renewal date stops the next recurring charge. It does not ordinarily refund the current subscription period. USDT payments are prepaid and do not automatically renew unless expressly stated in an applicable order.

4. How to request a refund

Email unifyport@gmail.com from the billing contact address and include:

• Customer’s legal business name and account email;
• order or invoice number;
• payment date, amount and payment method;
• for USDT, the transaction hash and blockchain network, but never a private key or seed phrase; and
• a brief reason for the request.

We may request reasonable information to verify identity, authority, payment and whether a paid messaging account was activated. Sending a request does not guarantee approval.

5. Approved refunds

Approved card refunds are generally returned to the original payment method. Timing depends on the payment provider and issuing bank.

Approved USDT refunds are reviewed manually and, where feasible, returned using the same token and network to a verified address. We may require proof that the address belongs to Customer. Network fees or irrecoverable third-party fees may be deducted where permitted by law. Blockchain transactions are irreversible, so a refund cannot be sent until the destination and network have been verified.

6. Processing and service access

We aim to review complete requests reasonably promptly but do not guarantee a specific processing time. An approved refund may terminate the associated subscription and paid access. We may refuse or reverse a refund obtained through fraud, misrepresentation or abuse, subject to applicable law.

7. Mandatory rights and changes

Nothing in this policy limits rights that cannot be excluded under applicable law. We may update this policy prospectively by publishing a revised version and updating the date above. The version in effect when the relevant payment was made will ordinarily apply to that payment.

8. Contact

Refund questions and requests should be sent to unifyport@gmail.com.