Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between SAASBASE PTE. LTD. (“SAASBASE,” “UnifyPort,” “we,” “us,” or “our”) and the business or organisation accepting them (“Customer”). They govern Customer’s access to and use of UnifyPort websites, APIs, software, documentation, messaging-account connections and related support (the “Services”).

By creating an account, using the Services, or accepting an order that refers to these Terms, Customer agrees to them. If an individual accepts these Terms for Customer, that individual represents that they have authority to bind Customer. The Services are offered for business use only and are not intended for consumers.

1. Accounts and authority

Customer must provide accurate account and billing information and keep it current. Customer is responsible for its users, API keys, credentials and all activity under its account. Customer must promptly notify us at unifyport@gmail.com of suspected unauthorised access.

2. Services and third-party platforms

Subject to these Terms, we grant Customer a limited, non-exclusive, non-transferable right to use the Services during the applicable subscription period for its internal business purposes.

The Services may interoperate with third-party messaging platforms, payment providers, infrastructure providers and other services. Their availability, rules and decisions are outside our control. Customer is responsible for obtaining and maintaining its own third-party accounts and complying with applicable third-party terms, including messaging-platform policies. A third party may suspend, restrict or change access without notice to us.

3. Acceptable use

Customer must not, and must not permit anyone to:

• use the Services unlawfully, fraudulently, deceptively or to infringe another person’s rights;
• send spam, prohibited content, malware or communications without required consent;
• bypass rate limits, security controls, access restrictions or usage limits;
• probe, scan or test vulnerabilities without our written permission;
• reverse engineer or copy the Services except where applicable law expressly permits it; or
• use the Services in a way that could harm the Services, third-party platforms or other customers.

Customer is responsible for the legality, accuracy and permissions associated with its messages, recipient data, templates and other content (“Customer Content”), including notices, consents and opt-out mechanisms required by law.

4. Fees, billing and taxes

Fees, included allowances, subscription period and other commercial terms are those shown on the applicable pricing page or order at the time Customer confirms it. Unless stated otherwise, prices are in US dollars and exclude taxes. Customer is responsible for applicable taxes other than taxes based on our net income.

Where self-service paid checkout is offered, card subscriptions may renew automatically until cancelled. USDT payments, where offered, are prepaid and are not automatically renewed unless expressly stated. Customer authorises us and our payment providers to charge the selected payment method for amounts due. Failure to pay may result in suspension or termination.

Any checkout pages marked as demonstrations or previews do not create an order, charge a payment method, activate a paid messaging account or grant access to paid Services.

5. Cancellation and refunds

Customer may cancel a subscription before the next renewal date to prevent the next recurring charge. Cancellation does not ordinarily create a refund for the current period. Refund eligibility is governed by the Refund Policy, which forms part of these Terms.

6. Intellectual property and feedback

We and our licensors retain all rights in the Services, documentation, branding and related technology. Customer retains its rights in Customer Content. Customer grants us a limited licence to host, process, transmit and otherwise use Customer Content only as necessary to provide, secure and improve the Services and comply with law.

If Customer provides feedback, Customer grants us a worldwide, perpetual, irrevocable and royalty-free right to use it without restriction or obligation.

7. Confidentiality

Each party must protect the other party’s non-public information using reasonable care and may use it only to perform or receive the Services. These obligations do not apply to information that is public without breach, already lawfully known, independently developed or lawfully received without restriction. A party may disclose information when required by law after giving notice where legally permitted.

8. Privacy and security

Our handling of personal data is described in the Privacy Policy. Customer must not provide personal data through the Services unless it has a lawful basis and has given required notices. We use reasonable administrative, technical and organisational safeguards, but no system is completely secure.

9. Suspension and termination

We may suspend access where reasonably necessary to address security risks, unlawful use, non-payment, material breach, harm to the Services or third-party platform restrictions. Where practical, we will give notice and an opportunity to remedy the issue.

Either party may terminate for a material breach that remains uncured 30 days after written notice, or immediately if the other party becomes insolvent or ceases business. On termination, Customer’s right to use the Services ends. Provisions that by nature should survive will survive, including payment obligations, intellectual property, confidentiality, disclaimers, liability limits and governing law.

10. Warranties and disclaimers

Each party warrants that it has authority to enter into these Terms. Except as expressly stated and to the fullest extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation. We do not guarantee delivery, acceptance or availability of messages through third-party platforms.

11. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or loss of profits, revenue, goodwill, business opportunity or data, even if advised of the possibility.

Each party’s aggregate liability arising out of or relating to the Services and these Terms will not exceed the fees Customer paid or owed for the Services during the 12 months immediately preceding the event giving rise to the claim. This limitation does not apply to liability that cannot lawfully be limited, Customer’s payment obligations, infringement or misuse of the other party’s intellectual property, breach of confidentiality, or Customer’s indemnity obligations.

12. Indemnity

Customer will defend, indemnify and hold harmless SAASBASE and its officers, employees and affiliates from third-party claims, damages, penalties, costs and reasonable legal fees arising from Customer Content, Customer’s unlawful or unauthorised use, or Customer’s breach of Sections 2 or 3. We will promptly notify Customer and provide reasonable cooperation; Customer may not settle a claim in a way that admits our liability or imposes obligations on us without our consent.

13. Changes

We may update these Terms to reflect changes to the Services, law or risk. We will post the revised version and update the date above. Material changes will apply prospectively after reasonable notice where required. Continued use after the effective date of revised Terms constitutes acceptance.

14. General

Neither party may assign these Terms without the other party’s consent, except to an affiliate or in connection with a merger, reorganisation or sale of substantially all relevant assets. We may use subcontractors but remain responsible for our obligations. Neither party is liable for delay caused by events beyond reasonable control. These Terms, referenced policies and an applicable order are the entire agreement for the Services and supersede prior discussions. If there is a conflict, the order controls, then these Terms, then other referenced policies. If any provision is unenforceable, the remainder stays effective. Failure to enforce a provision is not a waiver. Notices may be sent electronically.

These Terms are governed by the laws of Singapore, without regard to conflict-of-laws rules. The courts of Singapore have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.

15. Contact

Questions or formal notices may be sent to unifyport@gmail.com.